Refund & Returns Policy

At Vale Forever Hoodie, we want you to be completely satisfied with your purchase. We offer a comprehensive return policy to ensure your peace of mind when shopping with us.

To be eligible for a return, your Vale Forever Hoodie must meet the following conditions:

• Item must be returned within 30 days of delivery
• Product must be in original, unworn condition
• All original tags and packaging must be included
• Items must be free from odors, stains, or damage
• Hoodies should not show signs of washing or alteration
• Original receipt or order confirmation required

Returning your Vale Forever Hoodie is simple and hassle-free:

• Contact our customer service team at [email protected]
• Provide your order number and reason for return
• Receive your prepaid return shipping label via email
• Package your item securely with original tags attached
• Drop off at any authorized shipping location
• Track your return using the provided tracking number

Return Address:
Vale Forever Hoodie Returns
2847 Fashion Avenue
Los Angeles, CA 90028
United States

Once we receive your returned hoodie, our refund process works as follows:

• Quality inspection completed within 2 business days
• Email confirmation sent once return is approved
• Refund processed to original payment method
• Full purchase price refunded (excluding original shipping on free shipping orders)
• Refund appears in your account within 5-7 business days
• Credit card refunds may take 1-2 billing cycles to appear

Need a different size or color? We offer easy exchanges:

• Free exchanges within 30 days of delivery
• Size exchanges available for all Vale Forever Hoodie styles
• Color exchanges subject to availability
• Follow the same return process and specify "exchange" in your request
• New item ships once we receive your return
• Expedited shipping available for urgent exchanges

Damaged or Defective Items

If your Vale Forever Hoodie arrives damaged or defective:

• Contact us immediately with photos of the damage
• We'll provide a prepaid return label and expedite your replacement
• Full refund or replacement guaranteed
• No quality inspection required for manufacturer defects

Wrong Item Received

If you received the wrong hoodie style, size, or color:

• We'll cover all return shipping costs
• Correct item shipped immediately upon notification
• Keep the incorrect item until we send return instructions

The following items cannot be returned for hygiene and quality reasons:

• Items returned after 30-day window
• Hoodies showing signs of wear, washing, or alteration
• Items missing original tags or packaging
• Products damaged by customer misuse
• Items with stains, odors, or excessive pet hair
• Custom or personalized hoodies (if offered)

For our international customers:

• 30-day return policy applies worldwide
• Customer responsible for return shipping costs
• Original shipping costs non-refundable
• Customs duties and taxes are customer's responsibility
• Use trackable shipping method for returns
• Contact customer service for return authorization